Class 2 to Class 3 Request

Use this form if you own an eligible Ariel Rider Class 2 bike and want to request a Class 3 software-key path. Start with your bike details, then read and sign the rider certification.

How this works

Start with your rider, bike, and state details.
Then read the agreement and sign the request.
The throttle must be removed or disabled before this request can move forward.
Ariel Rider may ask for photos of the completed hardware changes before any software key is released.
Requests from New York, New Jersey, and outside the U.S. do not continue through this page.

Start with your bike

This page records your bike details and rider certification. The throttle must be removed or disabled before Ariel Rider will continue, and your state may also require a working speedometer or updated class labeling.

Before you continue

After you submit, Ariel Rider may ask for photos showing that the throttle has already been removed or disabled and that any other required hardware changes are complete.

Know the law first

One source of truth

Use the state law pages for the current statewide baseline before you submit this request. This form records your request; it does not decide legality for you.

Open state law pages Check the statewide baseline, class notes, and official source links. Open support center Use support articles and contact options if you need help before you submit.

What happens next

Request first, documentation later

This page does not collect photos or release a software key. After you submit, Ariel Rider may ask for documentation showing the completed throttle removal or disablement and any other required hardware changes.

Keep the handlebar and throttle area easy to photograph.
Be ready to show the completed hardware change clearly if support asks.

Required before this request can continue: The throttle must be removed or disabled before Ariel Rider will continue. Ariel Rider may ask for photos of that completed change before any software key decision is made.

Request fit and state check

What are you requesting?

Primary state of operation

Primary city or county of operation

This request type is not eligible. This page is only for the Class 2 to Class 3 request path on the eligible product line.

State quick check

Choose your state.

Select your primary state to load the short statewide baseline for this request.

Pedal assist Not set

Motor only Not set

Use the state law pages for the statewide baseline before you submit this request.

This jurisdiction is blocked through this page.

I understand this is not a request for unrestricted-speed operation or any setup beyond applicable legal limits.

I understand Ariel Rider is recording my request and rider certifications only, and I remain responsible for whether I may lawfully operate the bike where I ride.

I understand Ariel Rider will not continue this request until the throttle has been removed or disabled and that change is documented.

Rider details

First name

Last name

Phone

Date of birth

Government ID type

Last 4 characters of ID

State of residence

ZIP code

Bike and ownership details

Are you the original purchaser?

Eligible model

Bike frame serial number

Look for the engraved frame serial on the front head tube under the handlebars or near the bottom bracket.

Show me where to find this

Bike frame serial location

Check the front head tube below the handlebars first. If it is not there, inspect the bottom bracket area near the pedals.

Upload a frame serial guide image in the section settings to show customers exactly where to look.

Display serial number

Look for the display serial sticker on the back or bottom of the LCD screen housing near the mount.

Show me where to find this

Display serial location

Check the back or underside of the LCD display housing near the mount. The serial is usually printed on a small sticker.

Upload a display serial guide image in the section settings to show customers exactly where to look.

Does the bike currently have a working speedometer?

Does the bike currently have a throttle?

What class label is currently on the bike?

Step 2 opens after the required rider, bike, and state details are complete and this request can still move forward.

Read and sign

Read the agreement, unlock the final confirmations by scrolling to the end, then sign your request.

Configuration agreement

This document records your certifications and the conditions of Ariel Rider's software-key workflow. It is not a legal opinion, and it does not certify road legality in any jurisdiction.

Key terms

The throttle must be removed or disabled before this request can continue.
You must complete the required hardware changes before any software key is released.
If Ariel Rider asks for photos, they must show the completed hardware changes clearly.
If the required documentation is missing or incomplete, Ariel Rider will not continue or release a software key through this workflow.
You remain responsible for following the local rules where you ride.

Scroll to the bottom of the agreement to unlock the final confirmations and signature fields.

A. Software key issuance

Customer is requesting a software key to alter the motor controller's assistance cutoff. Ariel Rider provides this software key solely as a tool for hardware modification. Customer understands that motor labeling alone does not guarantee local compliance. Ariel Rider does not represent that the resulting configuration matches the statutory definition of an electric bicycle in any particular jurisdiction.

B. Unauthorized modification

Customer explicitly agrees that the software reconfiguration is intended for use only in conjunction with the physical removal or disablement of the throttle assembly. Ariel Rider will not continue this workflow while the bike remains equipped with a functional throttle. Application or use of the software key on a vehicle equipped with a functional throttle, or without completing the required hardware changes, constitutes an unauthorized modification. Ariel Rider does not certify, endorse, or represent the vehicle for that combined condition, and Customer assumes all responsibility for any resulting noncompliant use.

C. Rider certification and assumption of risk

Ariel Rider does not evaluate, guarantee, or certify any specific vehicle configuration for public-road legality. Customer assumes responsibility for ensuring the vehicle complies with all state and local laws, including age, helmet, access, equipment, labeling, and safe-operation rules where applicable.

D. Documentation and warranty limitation

Continuation of this workflow and any later software-key release are conditional upon Ariel Rider's receipt of photographic documentation demonstrating the completed required hardware changes, including throttle removal or disablement. Ariel Rider may stop this workflow, decline to release, or revoke access to the software key if that documentation is not provided. Ariel Rider does not waive or broaden existing warranty coverage through this portal. Operating the vehicle in a noncompliant configuration, or applying the software key without completing the required hardware changes, constitutes an unauthorized modification. Ariel Rider reserves the right to deny warranty claims for drivetrain or related component damage arising from or related to unauthorized modification, misuse, or a noncompliant setup.

E. Limitation of liability

To the maximum extent permitted by applicable law, Ariel Rider and its affiliates are not liable for direct, indirect, incidental, special, or consequential damages arising from or related to the rider's use of the software key, the rider's vehicle configuration, or any operation in a noncompliant condition.

F. Indemnification

To the maximum extent permitted by applicable law, Customer agrees to defend, indemnify, and hold Ariel Rider and its affiliates harmless from claims, fines, penalties, damages, and reasonable costs arising from Customer's unlawful operation, unauthorized modification, code sharing, or breach of this agreement.

I understand that higher assisted speeds can increase stopping distance and braking demands, and that this workflow requires throttle removal or disablement before Ariel Rider will continue. Lawful operation in my jurisdiction may also require a speedometer, updated class labeling, and other hardware conditions before public-road operation.

I commit to completing throttle removal or disablement first and to providing photographic documentation of that completed change, along with any other required hardware changes, before Ariel Rider will continue or release a software key.

I accept responsibility for complying with the laws where I ride, and I understand Ariel Rider may deny drivetrain warranty claims for damage arising from or related to unauthorized modification, misuse, or a noncompliant setup.

Full legal name

Type I AGREE to confirm

Manual keyboard entry is required for this phrase. Copy, paste, drag, and autofill are blocked.

Anything we should know? (optional)

Required: Please type the confirmation phrase exactly.

Manual entry required: Copy, paste, drag, and autofill are not accepted for this confirmation phrase.

I consent to transact electronically, and I intend my typed name and final assent to serve as my electronic signature for this request.

I confirm the email above can receive records, and I can retain a copy of these terms and my submission.

I certify the information I provided is accurate and complete.