Cancellation policy

Purchase Options Cancellation Policy

Pre-Orders & Backorders:

• Orders may be canceled before shipping. A 2.5% processing fee applies.
• Orders placed using discount codes, loyalty points, or during promotional sales are non-cancellable.

Open Box Ebikes (Local Pickup - Seattle, WA):

• Non-cancellable. All sales final.

Technical Support Calls:

• Full refund if canceled 24+ hours in advance.
• No refunds for cancellations within 24 hours or missed appointments.

Ebike Tune-Up Service:

• Full refund if canceled 24+ hours in advance.
• 50% refund if canceled within 24 hours or for ebikes with aftermarket electronic modifications (we will refuse service to ebikes with aftermarket electronic modifications and/or motorcycle tires).

Compliance & Acknowledgment

By placing your order, you acknowledge and agree to this cancellation policy. This policy complies with applicable state and federal consumer protection regulations, including those specific to Washington State and FTC guidelines to the best of our knowledge.