To ensure customers can fully enjoy their Ariel Rider products, it’s essential to understand actions that may void the warranty and components not covered under warranty. The following guidelines outline these specific exclusions.
Actions that Void Warranty:
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Installation of After-Market Displays: Only original or Ariel Rider–approved displays should be used.
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Attachment of Non-Approved Axle-Mounted Trailer Hitches: Use of third-party or aftermarket axle-mounted trailer hitches or hitch adapters not sold or approved by Ariel Rider may place excessive stress on the frame, axle, drivetrain, wiring, and electrical components.
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Electrical System Upgrades: Any modification or tampering with the original electrical system.
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Usage of Aftermarket Saddles: Especially those that restrict airflow or cause heat buildup, which may result in damage to internal components.
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Cable Damage: This includes any damage attributable to user error, such as pinched, cut, stretched, or improperly routed cables.
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Unauthorized Tire Replacement: All replacements must adhere to Ariel Rider–approved size, type, and weight/load guidelines.
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Battery and Controller Tampering: Opening or modifying either component in any way.
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Water Damage: This includes submersion, high-pressure washing, or prolonged exposure to heavy rain or moisture.
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Overloading: Carrying weight beyond the recommended limits for riders, cargo, or towing.
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Improper Storage Conditions: Storing the product in extreme temperatures, high humidity, corrosive environments, or without protective covering.
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Unauthorized Repairs: Utilizing non-approved parts or service providers.
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Improper Charging: Using chargers not recommended by Ariel Rider, or charging and storing outside specified conditions.
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Electronic Manipulation: Tampering with electronic settings, firmware, software parameters, or safety systems.
Components & Issues Not Covered Under Warranty:
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Charge Port Caps and Covers: Damage to these parts is often due to external factors.
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Connection Issues: This includes bent pins in any electronic or electrical connector.
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Cross-Threaded Components: Including pedals, crank arms, and threaded hardware.
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User-Caused Damage to Adjustment Knobs: Damage arising from incorrect adjustments or misuse.
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Assembly and Usage Errors: Failures stemming from incorrect assembly or misuse, such as damage caused by impacts or external force.
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Excessive Wear and Tear: Due to lack of proper maintenance, misuse, or environmental exposure.
Please note: Regular maintenance and understanding of proper usage will ensure long-term performance and reliability. Always refer to the user manual and consult with our team if you have questions regarding warranty specifics.
Trailers and trailer hardware sold directly on the Ariel Rider website are confirmed to be compatible and will not void warranty coverage when installed correctly and used as intended.