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*Each model's shipping date is listed at the bottom of this page.
The expected dates show when items are expected to ship from our fulfillment centers.
In-stock bike and/or accessories/part orders:
- Expected to ship within 1-5 business days of your purchase.
- General carrier transit time after items ship is anywhere around 10-15 business days, per your location, the carrier's route and scheduling.
- You will receive a carrier tracking number directly to your email when each item is shipped.
Pre-Orders: Will have a listed estimated shipping date below per model that is subject to change. Once the shipping date is confirmed, we will let you know.
We'll send out updates via email whenever there's new information or ETAs to provide.
If you don't hear from us, we don't have any new information or confirmation at that time. On average, pre-order batches take around 1-5 days to ship after the listed ETA.
Pre-orders currently only require $100 down payment, with free cancellations (prior to any firm shipping date confirmation).
Order cancellations (EXCLUDING PRE-ORDERS):
- In-stock orders can be canceled via email before a tracking number is issued; however, a 2.5% processing fee will be deducted from your refund (unless the purchase is just parts and/or accessories, in which case the fee will not apply).
- We will be unable to cancel your order if you have already received a tracking number via email.
- The tracking number may take a day or two to update and reflect an ETA once the shipment is in transit.
Accessories and/or Parts:
- Expected to ship within 1-5 business days of their purchase.
- If you order a bike and accessories, the accessories will ship within a few business days after your bike has shipped from a separate facility. We cannot ship them together for this reason.
OPEN BOX MODELS (WHEN AVAILABLE/LISTED ON OUR WEBSITE):
- Local pick up only after purchasing and must be scheduled via email to info@arielrider.com