Please note that since Covid-19 our industry has been facing severe component shortages.
Due to these shortages, sometimes the shipping dates change. Should your order's shipping date change, you'll definitely receive an email from us or a phone call.

As Ariel Rider Ebikes, we're committed to provide the best ebikes that we can.

Please note that the ports are exceptionally backed up and it's not possible for us to estimate container release times. In case of a delay caused by the port operations, we'll update you as soon as possible via email.

Important note for pre-orders/backorders:
It's not possible for us to ship out all ebikes at once, so the estimated shipping dates are when we're going to start shipping the bikes of that batch in the order of dates orders are received. On average, batches take 1-5 days to ship in total.

When your bike ships (on the provided date), you will receive a UPS or Fedex tracking number directly to your email. General UPS or Fedex transit time after it ships is around 3-9 business days but can vary per location & Route/Carriers Schedule.

In stock orders cannot be canceled.