Expected Shipping Dates

The expected shipping dates for each model are listed below, which is when the bike is expected to leave our fulfillment center.

Important note for pre-orders/backorders (When products show pre-order): It's not possible for us to ship out all ebikes at once, so the estimated shipping dates are when we're going to start shipping the bikes of that batch in the order of dates orders are received. On average, pre-order batches take 1-5 days to ship in total after the listed ETA.

We'll send out updates via email whenever there's new information or ETAs to provide.

Pre-orders & in stock order may be canceled if requested to us via email prior to receiving a tracking number however please note there will be a 2.5% processing fee deducted from the refund. We will be unable to cancel your order if you have already received a tracking number via email.

When your bike(s) ships, you will receive a UPS or Fedex tracking number directly to your email. General UPS or Fedex transit time after it ships is around 3-10 business days but can vary per location & Route/Carriers Schedule.

The tracking can take a day or two to update once the shipment is in transit and will then provide an ETA accordingly.

Accessories and parts will ship within 1-5 business days of their purchase. If you have not received your bike yet, your accessories will ship within a few business days after your bike has shipped.