Black Friday Cyber Monday GUIDE

1. When does the sale start?
   

   Now!

Which models are included in the sale?

C-Class, D-Class, M-Class, N-Class. Accessories and W-Class are not included in the sales.

How do I get the sale price?

The sale price applies automatically, there is nothing additional you need to do to take advantage!
At checkout page you'll receive the discount right away.

Do you have any other colors?

Available colors are listed on the product pages.

When does the sale end?

Our Black Friday Cyber Monday (BFCM) promo is based on inventory which is limited.
The end date is December 2nd at midnight.

Can I put a deposit now and secure my spot?

No. Your card is charged in full at the time of the order.

I'd like to order D-Class with 21Ah battery and I don't want the 18Ah battery on it.

21Ah battery is only available as an accessories. Comfort model isn't available with 18Ah battery or Premium available with solid fork.

What happens if the item I wanted sells out before I’m able to buy it?

Sadly they'll be gone forever.

Can I use multiple discount codes with my purchase?

No. Discount codes cannot be stacked or combined.

Can I use 2 ebike discount together with the Black Friday sales?

No. Discount codes cannot be stacked or combined.

How long will it take to ship once I make a purchase?

Due to the number of orders we will be receiving, it may take us 7 business days to ship your order.
For items that are at backorder status, please refer to the shipping dates announced on those pages.

Can I place an order over the phone or on messenger?

Due to the extremely high call volume we will be receiving, we highly encourage you place your order online versus over the phone as there is no guarantee a representative will be available to assist you.

Can I place an order now and request to have it shipped at a later date?

No. All orders will be fulfilled in the order we receive them and we will not be able to hold any shipments until a later date.

What is your return policy?

You can view our return policy here.