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Ariel Rider Tech Support Tips

When you have an issue with a product, especially a technical one, the last thing you want is to be kept waiting for a response from the support team. Fortunately, there are steps you can take to help ensure a prompt response. Here are some tips on how to get quick responses from a technical support team when you have an issue with one of their products.
  1. Get your photo in focus: If you're experiencing an issue with a product, take a clear photo of the problem and attach it to your support request. Make sure the photo is in focus and captures the issue clearly. This will help the support team quickly understand the problem and provide a solution.

  2. Provide your order number: If you purchased the product directly from the company, provide your order number in your support request. This will help the support team quickly locate your account and access information about your purchase.

  3. Include the serial number: If your product has a serial number, provide it in your support request. This will help the support team quickly identify the specific product you're having issues with and provide a more targeted solution.

  4. Send a video if there's a noise: If the issue you're experiencing involves a noise or sound, consider recording a short video that demonstrates the issue. This will help the support team better understand the problem and provide a more accurate solution.

  5. Keep it simple: When describing the issue you're experiencing, keep it simple and concise. Avoid using technical jargon or complex terms that may confuse the support team. Instead, describe the issue in clear, straightforward language.

  6. Be concise: While it's important to provide all relevant information about the issue you're experiencing, avoid including unnecessary details or information that may not be relevant. Keep your support request concise and focused on the issue at hand.

  7. Please refrain from sending multiple emails. The tickets are responded to in a chronological order. Every new ticket you submit pushes your ticket to the back of the line. 
By following these tips, you can help ensure a prompt and effective response from the technical support team. Remember to be patient and polite, and provide as much information as possible to help the support team quickly and accurately diagnose and resolve the issue.