At Ariel Rider, your safety and the longevity of your e-bike battery are top priorities. Please review and follow the guidelines below to ensure safe handling, reliable performance, and reduced risk throughout the life of your battery.
Charging
- Always plug the charger into a standard wall outlet before connecting it to the battery. The charger indicator light should turn red while charging. If the light remains green while the battery is not fully charged, unplug the charger and check all connections.
- Do not charge the battery while it is in the ON position, if applicable.
- Use only the charger provided by Ariel Rider. Do not use aftermarket chargers, as they may cause damage or pose safety risks.
- Inspect the charger regularly for damage. Do not use a charger that has been exposed to improper storage conditions, including water damage. Dispose of damaged chargers safely and immediately.
- For the first charge, we recommend charging the battery for 6–8 hours to properly condition the lithium-ion cells. After this initial charge, partial charging is safe and acceptable.
- Do not charge the battery for longer than 12 hours or leave the charger plugged into a wall outlet beyond this time.
- While frequent recharging is acceptable, it may not be necessary after short rides. For daily rides of only a few miles, recharge when the battery reaches approximately 30–50% capacity.
- Use and recharge the battery at least once every 90 days to maintain optimal performance.
- Charge the battery at room temperature (approximately 68°F / 20°C). Operate the battery only within a temperature range of 23°F to 104°F (-5°C to 40°C).
Storage
- Never store your e-bike with a fully discharged battery. Batteries left empty for extended periods may suffer permanent damage.
- For long-term storage, charge the battery to approximately 75% to help preserve battery health.
- Store the battery in a cool, dry location between 14°F and 104°F (-10°C to 40°C), ideally at room temperature.
- Avoid prolonged exposure to direct sunlight or high-temperature environments, such as inside a vehicle.
- Do not expose the battery to water. If the battery becomes submerged, store it outdoors away from flammable materials and contact a hazardous e-waste disposal service immediately. Do not attempt to reuse the battery.
- Protect the battery from physical damage and severe impacts.
Recycling
- Dispose of lithium-ion batteries responsibly using approved recycling programs such as Call2Recycle (1-877-273-2925) or participating drop-off locations including:
- Batteries Plus
- Home Depot
- Lowe’s
- Staples
- Do not dispose of lithium-ion batteries in household trash or standard recycling bins.
Shipping
- Warning: Shipping lithium-ion batteries requires proper DOT certification. Never attempt to ship a battery yourself. Improper handling can result in fire or overheating and may violate transportation regulations.
- If a battery is damaged or malfunctioning, do not open, charge, or use it. Contact Ariel Rider customer support for assistance.
In the Event of a Fire
- Lithium-ion batteries may ignite if damaged. While rare, be prepared to respond safely.
- Use a Class ABC or dry chemical fire extinguisher to suppress a battery fire.
- Keep a fire blanket available to move a burning battery outdoors if it can be done safely. Avoid inhaling fumes.
- If safe to do so, submerge the burning battery in a large container of water to contain the fire. Do not touch or drain the water. Contact professionals for proper disposal.
Following these guidelines helps ensure safe battery use, long-term performance, and reduced risk. If you have questions or concerns, please contact Ariel Rider customer support.
We’re here to help.
Key safety reminders
- Charge e-bike batteries only with the manufacturer-provided charger and at room temperature.
- Do not use, charge, or store lithium-ion batteries that are damaged, swollen, or water-exposed.
- Store lithium-ion batteries partially charged and avoid long-term storage at zero charge.
- Operate and store batteries only within the manufacturer’s recommended temperature range.
- Do not ship lithium-ion batteries without proper certification and approved transport methods.