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Battery Safety and Maintenance

Here are some important notes on how to handle your battery safely. 

    • Plug the charger into a regular wall outlet. Connect the charging cable to the battery. The green light on the charger should turn red, if it's not turning red, please check if the battery is full, if it's not full and the green light is not turning red when you're plugging the charger into the battery, please unplug the charger.

    • Do not plug in the charger while the battery is in the "on" position.
      Do not attempt to use the charger if it has sustained ANY damage or if it has been exposed to improper storage conditions.

    • If the charger has been exposed to improper storage conditions, i.e. water submersion, safely store and dispose of your charger immediately. Do not attempt to use your battery.
    • We recommend charging the battery for 6-8 hours for the first charge; This will help condition the lithium-ion cells for optimal performance. After its initial first full charge, a partial and incomplete charge is acceptable; the battery does not need a full charge to operate correctly.

    • Do not charge the battery for longer than 12 hours.

    • Do not leave the charger plugged into a wall outlet for longer than 12 hours

    • Recharging the battery at the end of each ride is strongly advised. Charge the battery and use the bike at least once every 90 days.

    • Charge the battery at room temperature (20°C, 68°F). Operate only between 23°F to 104°F (-5°C to 40°C).
    • Do not use aftermarket chargers and/or overcharge the batteries. Always make sure you're using appropriate chargers.

    • Do not store the bike with an empty battery. This prevents a deep discharge which may permanently affect the battery's performance.

    • Store only between temperatures of 14°F to 104°F (-10°C to 40°C). You can optimize shelf life by storing at room temperature 68°F (20°C).

    • Do not leave your battery exposed to high temperatures or direct sunlight for extended periods (for example, on the back of a car in direct sunlight).

    • Do not expose it to water; in case of accidental submersion, safely and immediately dispose of the battery through a proper hazardous e-waste facility drop-off location and/or call hazardous e-waste companies to pick up this battery, while waiting for the pick-up, keep the battery outdoors in a space that cannot ignite a fire. DO NOT USE THE BATTERY.

    • Do not expose to extreme electrical shock.


      • Lithium-ion batteries can be recycled through Call2Recycling, Incor you can use their Drop-off site locator by telephone, 1-877-273-2925.

      • Participating retail collection points may include:
        • Batteries Plus
        • Home Depot
        • Lowes
        • Radio Shack
        • Sears
        • Staples

        • They also can be taken to one of your local collection events. The Household Hazardous Waste Collection Program webpage contains a complete list of these HHW collection events.

        • Lithium-ion batteries should NOT go in household garbage or recycling bins. Lithium-ion batteries SHOULD be taken to separate recycling or household hazardous waste collection points. More information on used lithium-ion batteries.

        • SHIPPING

          • Warning: Lithium-ion battery transportation requires DOT certification.

          • Never self-ship! A lithium battery is in the category of hazardous/dangerous goods and under certain conditions, the battery may overheat and ignite. Self-shipping a lithium battery may also be illegal in your state.

          • If you're unsure of your battery's health, do not open the battery pack, do not try to charge it, and/or use it on your bike. Please contact us immediately, we're happy to help. 

          • IN CASE OF A FIRE:

            Before we move into the details of this, please remember that lithium batteries are made from a combustible material and they're extremely volatile when damaged. Unfortunately, if something goes wrong with lithium batteries, fire is a likely result.

            Since 1991, lithium-ion batteries have been the standard for power across industries from cell phones and computers to electric vehicles and solar storage, but no one is preparing the public for what to do in an unlikely event of fire. 

            • Lithium-ion batteries are considered a Class B fire., so a standard ABC or dry chemical fire extinguisher should be used. Class B is the classification given to flammable liquids. 

            • We recommend keeping a fire blanket in your house for unforeseen fires. This will allow you to wrap the burning battery and take it outside. Please make sure to not inhale the fumes as they're extremely hazardous. 

            • It doesn't end easily! What we mean here is that if you have. a battery pack, each cell may burn on a different timetable when hot, so place the pack outside, away from everything. 

            • Another safe method to put out the fire would be to submerge the entire battery into a large container (such as a trash bin) filled with water. Please note that this will have toxic consequences. You should not put your hand into the water after dropping in the battery, and call professionals to drain this water and take the battery out. DO NOT drain this water in conventional ways.