Currently we're receiving 4 times more calls than we can answer. We encourage you to send us and email at firstname.lastname@example.org for product related inquiries and email@example.com for product support related inquiries.
Most of the answers to the commonly asked questions can be found in our Help Center, kindly check this page before contacting us.
- If an item has an "Add to cart" button it is in stock
- If an item has a "Pre-Order" button it is not in stock. Order now to reserve your place in line and we'll ship when it arrives. The date shown is our best estimate of when we expect to have stock at our HQ, not of delivery to you.
- If an item says "Sold Out" we do not have it in stock and have no firm ETA. Enter your email address in the stock alert box to be notified when more arrive.
- Our customer support team does not have any additional ETA information beyond what is shown on the website.
- Please don't leave duplicate voicemail or email messages. These impact our ability to serve both you and other customers in a timely fashion.
- We will respond to your original inquiry in the order received and haven't forgotten about you.
HOW WE ARE PROTECTING YOU
- We have limited access to our building to essential employees.
- Our limited staff is practicing social distancing, wearing masks full time, and regular handwashing.
- Each employee uses a dedicated computer, pallet jack, and picking cart to minimize cross-contamination.