Our electric bikes and accessories are packed very carefully to minimize the shipping damages. However, accidents do happen. All shipments are insured up to $100 per package by default. However, for a more comprehensive insurance, we provide a shipping insurance option at the check out via a 3rd party insurance company to our clients. These insurance claims needs to be done directly with the 3rd party insurance company.
That's completely understandable. But please bear in mind that the shipping fees of these ebikes are hefty on our side which we absorb. So, in the unlikely event of a return, there are some costs associated with it. For more info you can refer to our policy pages.