Just got my Rideal a few days ago and I am very happy with it. There are things I really like about it and a few areas that I wish were different. I hope any criticisms are take creatively and would improve future bikes. First, I like that the shipping box has a picture of a flat screen TV on it. Not sure if shippers would be more of less likely to toss it around because of this. The high step is BIG the 27.5" rims and beefy design make it feel very large. I'm just about 5'10" and stand over is comfortable but I would say borderline. I would think a slight scale down of the overall frame would suite many more riders. The frame contouring on the down tube is pretty cool to accommodate the battery and join the head tube. As with any bike in a box, from the cheapest to the most expensive, it requires a thorough setup to make things good (brakes, shifting, every nut and bolt). A couple things that I discovered that were less than optimal; the seat clamp was torqued to about 1000lbs I almost gave up hope trying to loosen it, the front axle was too tight and needed adjusting and grease to not be crunchy, the cluster of wires under the bottom bracket are not pretty and I don't like how they are so unprotected. Tires are just OK I already ordered others with some more substantial flat protection, changing that back tire on the road would not be fun. I wish there was some sort of indicator that the throttle is on, a light or a beep or a click. Again, this bike feels big and weighs a lot, if you have to carry this up more than a flight of stairs good luck. I don't mind the simple controller, the bigger the screen the more likely to scratch or break, I do kinda miss a speedo though. I got the racks and they are really nice securely bolted directly to the frame. The larger size does give the bike a nice stable secure feeling on the road. Like having the derailleur, many bikes in this price range are single speed and that would not be good on an unassisted ride home. I haven't done a max mileage test but my 4-5 mile commute back and forth didn't even drop the indicator down one light. Overall happy with my Rideal, hope I can get a bunch of miles in on it before CT weather hits.