This is my second effort in filling out a review. Not sure what happened to the first one.
This company’s after sale service is non-existence. It’s one,thing to cut out the middleman, but not responding to customer issues is poor business practice. The struts for my front mud-guard did not fit. There were no instructions in the package. The mirrors I ordered did not arrive with the bike. It is now two weeks and still no mirrors even though an email said it is being shipped (two week ago). At this point, I have no confidence of their warranty service.
Our first e-bikes. Feels like we are 20 years old again. Nice to get out and about, with help on the hills. Bikes arrived promptly and assembly was easy (although directions are minimal). Electric assist is smooth but not completely seamless - adjusting gearing and assist levels minimizes “surging”. I would like some higher gearing to allow higher cruising speeds, like my road bike, but my wife and I can travel together easily with these bikes.
I received on time and packaged well. The assembly was successful since I have much bike experience. This is my first E-bike and I'm enjoying learning how best to take advantage of the gearing and motor's help. It's like being on the front seat of a tandem bike with a strong rider behind :-).
Seems like it will do the job.