Great Customer Service!
I received my D Class bike within four days of placing my order, I live in southern California, the base of operations for Ariel Rider is in Seattle Washington. The bike arrived in a large box, to my surprise it was actually inside two boxes/double boxed for extra damage protection. My bike didn't have a single scratch or blemish from shipping at all. Assembly was a slight challenge without assembly instructions however I managed to get it done without a lot of problems, all pieces and hardware were in the box including tools.
After assembly and setup dialing in the bike was simple, I only needed some help from customer service for one issue on programming the computer, Nora was very helpful to me, she actually got back with me on a Saturday which impressed me! My first ride on my new bike was a lot of fun! All of the gears shifted perfectly, brakes were adjusted perfectly, I didn't have to make any adjustments to this bike at all.
I highly recommend this D-Class bike to anyone that is considering a Scrambler type bike, I looked at everything out there, three things stood out to me when I was shopping them, price, delivery-"no pre-order and wait forever", & performance. How can you possibly go wrong with a dual 750 watt motor bike? It pulls hard up hills where my wife's bike "brand name unmentioned" has a single 750 watt Bafang motor and struggles on steep inclines or long hills. My choice to buy this bike met with my complete satisfaction and confidence to review it with 5 stars.