We love these bikes! We bought two M-class as we can get them in our pick up with the shell on the bed. They are light enough for my wife to lift and they hold up my big guy frame nicely. In two weeks we have 30+ miles on them. And it has been hot and humid here. We are trying to get out on them every chance we get.The mid drive eats up our hills. So glad we chose Ariel Rider.
So after 2 weeks using my first e-bike, I can say it seems well built and I'm happy with my choice. There were a couple of very minor issues, resolved with prompt response. Thanks to Ariel for a well designed bike with good power response and range. Have Fun Out There
Rack was ordered separately, but came installed on new ebike. A nice surprise. Have not tested its capacity yet. Install looks solid and capable of handling a fair amount of weight.
This is my second effort in filling out a review. Not sure what happened to the first one.
This company’s after sale service is non-existence. It’s one,thing to cut out the middleman, but not responding to customer issues is poor business practice. The struts for my front mud-guard did not fit. There were no instructions in the package. The mirrors I ordered did not arrive with the bike. It is now two weeks and still no mirrors even though an email said it is being shipped (two week ago). At this point, I have no confidence of their warranty service.
Our first e-bikes. Feels like we are 20 years old again. Nice to get out and about, with help on the hills. Bikes arrived promptly and assembly was easy (although directions are minimal). Electric assist is smooth but not completely seamless - adjusting gearing and assist levels minimizes “surging”. I would like some higher gearing to allow higher cruising speeds, like my road bike, but my wife and I can travel together easily with these bikes.